FREQUENTLY ASKED QUESTIONS
QUESTION FOR SEATSPLANET
SeatsPlanet is the most affordable carpooling system
designed to be used everyday by a massive amount of
users. It is a seats reservation system. It costs no more
than city transport and provides high quality service with
extensive care on every aspect. Drivers will make extra
money and passengers will save some.
So SeatsPlanet is a peer to peer system to buy and sell empty car seats.
Easily post or search for rides using google maps. Passengers
select departure and destination and the system will find the
best matches then simply choose the drivers they would like
to have booking with. The system contacts them and the
first to accept you is your ride! Then a backup driver is set as
well, just in case. You can then manage your rides easily
with the calendar page and communicate with users for details.
Prices are determined by the system and all transactions are online.
Please check ID before every ride and rate users to provide a very
reliable and secure network.
Yes, SeatsPlanet will be publicly available on the website and all devices.
The app is free. A support fee of 2% of your activity and credit cards
transactions fees will be charged.
Yes, anybody, with or without a car.
All users need to setup an account with
a credit card under their name.
Yes, but you need an invitation to be
part of a group. The power of SeatsPlanet
is the ability to create groups for your organization. So you
could search or be searched by the members
of that group only. The list of the groups you are
part of will be displayed on your public profile.
Absolutely, a user can buy rides as a
passenger or post rides as a driver
using the same account. As a passenger,
you can buy a ride to get to your destination
on time and as a driver, you get to earn some
extra money on your commute.
Both! SeatsPlanet is designed to remove
the hassle of commuting for daily life.
It frees up time while ensuring that you
reach any local destination, be it your workplace,
home, or daycare center on time. But could be
used for travel as well!
Yes. Passengers can send requests
even 5 min before the departure.
Drivers can decide to accept it or not.
Sure. You can set it to recur if you
know you might need multiple rides.
(for example: every weekend for the next 4 weeks)
and reserve a large number of rides in a few minutes.
You can even book round rides!
Yes, you can also mark your
favorite places by clicking on the
yellow star on the callout bubble
above the pin. These now show up
as blue dots in the system. It simplifies
your searches and your agenda.
No, you must receive an invitation
by email to be part of a group.
Only the group manager can send invitations.
Groups allow institutions such as banks,
insurance companies, universities,
local football teams, (etc) to create and manage
their group using their existing email list.
If you want to become a manager,
you must make an application. A verification
will be carried out and we will then
grant you the right to manage a list of members. We will
also provide you with newsletters that you can
send by email.
The algorithm SeatsPlanet
determines the price compared to the
distance, the price of gasoline and the price
of public transport in your area. it is
determined to make the everyday use possible
and to motivate drivers
to continue to take passengers.
All payments are made
automatically at the time of booking.
Transactions are always done online
through a virtual wallet. We accept
payment by credit card only. we
recommend you always use SeatsPlanet
to enjoy the support of management and increased security.
Only a 2% for your activity with SeatsPlanet. You will also have to pay for bank transaction fees.
Recharge your SeatsPlanet
spend it on trips. You can withdraw
the money accumulated in a mouse click.
We have thought of everything! That's why
we ask the passengers to choose a second
driver if this occurs. As soon
you know there is a problem with the first
driver, do not hesitate to contact the second and here you
go! It will be the first driver who must pay
for your ride, having failed to meet his commitments.
SeatsPlanet offers passengers the opportunity to
choose a second driver to doubly
ensure that he reaches his destination on time.
can catch him if ever there's s a setback with the
Yes. If he sells them all, the system will find you another backup driver .
Yes. This is one of the most important parts
of the application, since it is
where you can edit or cancel
a reservation. The rides are displayed
in chronological order according to the information
of the journey, date and time to create a timelin. Also, you only need one click to view
information of the second driver "just in case", if desired.
You can sync with Google Calendar or Agenda.
The cancellation policy for drivers is 24 hours
minimum in advance. Beyond this limit, the passenger will be refunded and the driver will also pay the ride of the passenger up to a maximum of $ 10.
The cancellation policy for passengers is 8h. If cancelled later, the driver keeps paying up to $ 10.
Backup Drivers are paid only if
passengers embark with them. There is no
cancellation policy for them. However, they are
encouraged to cancel their status as soon as possible,
to give enough time to the passenger to find
Yes! Your seats are still available. If your car
is full, we will attend to find other
backup drivers for passengers.
Drivers and passengers should
introduce themselves and show proof of identity. Meet
outside 5 minutes before departure and exchange
your information. The driver must produce his
registration and proof of insurance. Moreover,
when a passenger chooses a driver, booking confirmation
appears on the screen. This includes the driver's full name
, license number and picture,
as well as the point of departure and arrival, date, time
and walking distance.
Aside from displaying the name before
reservations, users have the option to
protect their phone number. Before the ride
they can choose to communicate solely by
text message or messaging system. we
want the convenience of our users!
We take the security of our users
very seriously, and we understand that people
can worry about traveling with strangers.
You can report any problems after the journey.
If requested, we can reveal the encrypted data
about the identification and itinerary
to the authorities.
You can also refer to user notes
based on five criteria. Please be honest by giving these
notes, our system is designed to be as transparent
as possible to ensure that all users have a
positive experience with SeatsPlanet
This service will soon be available in several countries,
languages and currencies. You wish to participate in the project?
We have job offers on our website.
If you do not find satisfaction in groups,
you can return to the previous page and press
on select all. If the results are still weak,
this means that there is a need to create more users
in your area.
If you intend to provide rides
on a regular basis, call your insurance
to advise them. Make sure you get a confirmation
you have given them this information.
It is legal and encouraged! It's transportation
which removes cars on the road and which allows
people to save time and money.
If you like this project, you can help!
Share information by email or via Facebook.
If you have an organization / company with a list
emails, you can fill out an application to become
a group administrator. We also have beautiful videos
you can use. All details are on the website.
The cancellation policy is there to increase the reliability of the interface. We understand that things happen that are out of your control. But it is fair to say that this is on both sides. So we won't have you pay for the other user's hazards either.